![]() I sent them a written letter of email telling them the account was to be terminated forthwith. Of course this did not work again same as above. This time the rep said hold on then s recorded voice said go to self serve site to cancel renewal. I called the phone number and spoke to their rep.I was told to hold for another **** person who never came on line. I checked my spam mail file as well, they sent nothing. Three times I did this but they do not send code. ![]() When I selected terminate account they say they have sent you a email code to enter. I tried cancelling it on there self serve site which they always send you to. I knew if would automatically renew if I did not cancel it. I had tried a introductory offer of this service for 1 year at a reduced price. Please let me know if you are happy with the changes made to your account. Please ensure that you download these extensions to your device and log in using the same credentials as your TotalAV login. I have ensured that the following addons you previously referred to are added to your account for free: With the annual subscription that you are currently subscribed to, it is $29.00 for the full year of Antivirus protection. This does actually work out cheaper than paying for a monthly subscription, as after the introductory offer ends the price reverts back to $9.95 per month. I can see that you have signed up to our annual subscription on an introductory rate of $29.00 (this is all that has been charged to you). Upon checking your account, I am unable to locate the offer that you were originally offered of $2.42 - however, this does sound like an introductory offer for our monthly subscription. Thank you for contacting TotalAV today regarding your billing query. This means that your real-time antivirus cover is now due to expire on and could leave you exposed to malicious malware.If this was done by accident, or you simply wanted to change your payment method, you can update your payment information within your account.Dont forget, your TotalAV subscription provides you advanced cover across multiple devices which can be used across Windows, Mac, ************* device Stay ***************************** Logo ***** ***To date no money has been refunded They emailed me back copy here: Their email:Hello *******,We have just received a request to cancel your PayPal subscription, and this email is to confirm that has been actioned for you. I immediately send them an email to refund my money and that the cost was $2.42. I said yes I wanted it and the next day they charged me $29.00 to my pay pal account. ![]() It had 3 or 4 add ons as well and the special price was shown as $2.42 in US $. ![]() If you funded your Paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately they may decline as well as it was a gift put a pop up ad on my PC offering complete anti virus protection using "Total AV" a new program. Be careful as using that option for purchasing goods is against Paypal rules and can lead to account limitation. You would also not be able to open a dispute (apart from one citing an unauthorised transaction), which would be automatically closed as you did authorise the initial payment. If he was not a close mate or family member you should never use that option as it enables the seller to evade paying his Paypal fees and negates your buyer protection at the same time. However as it is a gift payment, there is also no buyer protection as no goods or services should have been exchanged. For this reason, there is no processing fee when payment is made with bank or PayPal balance. A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another.
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